Microsoft Partner Demos Demo Showcase Suite Click Through Create Simulation

Details

• Name

  Better Productivity Resolves Customer Requests - Part 1
• Description

  Office 2010 and SharePoint 2010 - This 3 part demo series showcases how a business, Contoso, is improving their productivity, increasing sales through robust business intelligence and using cross team collaboration to communicate more efficiently. Use this demo series to learn how Office 2010 and SharePoint 2010 are enabling Contoso to build a more profitable and efficient business. These demos are also designed for partners to present a realistic demo experience to customers about how Microsoft solutions with partner services can solve their business needs. In Part 1 of this 3 part demo series Contoso is in the process of selecting suppliers for their business. The integrated technologies in this scenario include: Unified Communications, Search, Business Intelligence and SharePoint 2010. In this customer scenario the Contoso account manager checks her email through Outlook 2010 and sees a request from an important client from China asking for special pricing on a product within the next 3 days. The account manager, Karen, immediately sets up a meeting with her manager to discuss next steps. Karen then searches through the Contoso SharePoint site for a subject matter expert (SME) who will be able to validate her initial findings from the SharePoint BI portal of the Contoso sales site as well as help her justify the discounts provided in the A Datum sales proposal. Once Karen has found a SME she immediately initiates an on line conversation to resolve the customer issues quickly and efficiently. Karen also extends the chat by sharing her desktop and then begins a video conference for a richer communication experience. Karen is able to resolve her customers’ request using the rich features available in Office 2010 and SharePoint 2010.
• Created By

  Microsoft
• Last Update

  May 18, 2010
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  3722
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  4177
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